Al Kamar Marrakech

Effective Date: [01.01.2026]

Introduction

Welcome to Al Kamar Marrakech. These Terms & Conditions govern your use of our online shop, website, and services. By accessing or purchasing from our website, you agree to be bound by these terms.

Company Information

Al Kamar Marrakech is an online shop based in Marrakech, Morocco, offering [handmade goods, home décor and furniture].

Contact Information:
Email: alkamarrakech@gmail.com
Phone: +212603873666

Products

  • We strive to ensure all product descriptions, images, and prices are accurate.
  • However, we do not guarantee that all information is error-free.
  • Colors and product appearance may vary slightly due to screen settings or handmade variations.

Orders

  • By placing an order, you confirm that all details provided are accurate.
  • All orders are subject to acceptance and availability.
  • We reserve the right to refuse or cancel any order at our discretion.

Pricing and Payment

  • All prices are listed in EUR or USD and exclude applicable taxes.
  • Payment must be made in full at the time of purchase.
  • Accepted payment methods: credit card, debit card, PayPal, Apple Pay, Google Pay
  • We reserve the right to change prices at any time without prior notice.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Shipping and Delivery

  • Currently we ship to the European Union, UK, USA and Canada.
  • Delivery times are estimates and may vary due to external factors.
  • Shipping fees will be calculated at checkout.
  • Al Kamar Marrakech is not responsible for delays caused by customs or courier services.

Returns and Refunds

  • Customers may request a return within 14 days of receiving the product.
  • Items must be unused, in original condition, and in original packaging.
  • Certain items (e.g., personalized or hygiene-sensitive goods) may not be eligible for return.
  • Refunds will be processed after inspection of returned items.
  • Shipping costs for returns are the responsibility of the customer unless the item is defective (proof needs to be provided by the customer).

Returns and Refunds

  • Exchanges are subject to product availability.
  • If unavailable, a refund or store credit may be offered.

Intellectual Property

All content on this website (including logos, images, product descriptions, and designs) is the property of Al Kamar Marrakech and may not be used without permission.

User Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Interfere with website security or functionality.
  • Provide false or misleading information.

Limitation of Liability

Al Kamar Marrakech shall not be liable for:

  • Any indirect or consequential damages arising from the use of our products or website.
  • Losses caused by delays, delivery failures, or third-party services.

Privacy Policy

We respect your privacy. Personal information collected during purchases will be used solely for order processing and customer service, in accordance with our Privacy Policy.

Force Majeure

We are not responsible for failure or delay in performance due to events beyond our control, including natural disasters, pandemics, strikes, or government restrictions.

Governing Law

These Terms & Conditions are governed by the laws of Morocco. Any disputes shall be subject to the jurisdiction of Moroccan courts.

Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on the website.

Contact Us

For any questions regarding these Terms & Conditions, please contact us:
Email: alkamarrakech@gmail.com
Phone: +212603873666

By using our website and placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions.